Technology should bring your parent closer to the people they love — not leave them feeling left behind. Rundil provides gentle, consistent digital support for elderly Switzerland-wide — delivered by a trusted companion they know, in their own home, as part of our senior companionship in Switzerland services.
4.9 Rating from CHF 42 + VAT
Not a tech lesson. A connection restored.
Digital support for elderly people in Switzerland is not about learning to use a device. It is about staying part of life — seeing a grandchild’s face on a screen, reading a message from a friend, or managing a small errand without depending on a family member every time.
It is not a technical repair service. It is not a class or a workshop. It is not medical or therapeutic. It does not involve complicated instructions, jargon, or frustration. It is not delivered by a stranger who comes once and disappears. And it does not replace the people your parent loves — it helps them stay connected to them.
It is patient, unhurried help delivered by a companion your parent already knows and trusts. Each visit, the same person sits alongside them — making a video call to family, sorting an email, navigating the SBB app, checking an online banking statement — with calm and warmth, while giving families clarity around ongoing support and companionship service costs.
Whether the need is smartphone help for seniors returning to technology after years away, or technology assistance for elderly people who simply want more confidence online, it is digital confidence built through relationship, not instruction.
Every digital support visit is shaped around what your parent actually needs. Whether that means smartphone help for seniors who have never used a touchscreen, or video call practice for someone who simply needs more confidence — there is no fixed curriculum. The companion adapts to their pace, their interests, and their existing familiarity with technology.
Setting up contacts, adjusting settings, installing apps, and building the small daily habits that make a phone feel manageable rather than overwhelming.
WhatsApp, FaceTime, Zoom — setting up, initiating, and practising calls until your parent feels genuinely at ease. Not a one-time demonstration, but a skill built over time.
Reading, writing, and managing emails clearly and without anxiety. Including identifying safe correspondence and understanding when something should be ignored.
Navigating e-banking portals with confidence — viewing balances, understanding statements, and making payments, always at the client’s own pace and comfort level.
Setting up and using tablets for reading, news, entertainment, and connection. Including apps for Migros, Coop, SBB, pharmacies, and municipal services in Zurich and Zug.
Building confidence to recognise suspicious messages, protect personal information, and use the internet without the underlying anxiety that many older adults feel but rarely mention.
Digital confidence is not built by a technician. It is built by a person who shows up consistently, who listens without impatience, and who understands that technology assistance for elderly people requires patience above all else. What feels trivial to a younger person can feel genuinely daunting to someone who has never held a smartphone before the age of seventy. This is why digital companionship — the kind rooted in a real, ongoing relationship — produces results that one-off tech help never can.
Every Rundil companion holds a clean Sonderprivatauszug — Switzerland’s enhanced criminal record extract — verified before they begin. References are called. Structured interviews are conducted.
We select for temperament before technical knowledge. The right companion for digital support is someone who does not finish sentences, who does not sigh at a forgotten step, and who genuinely enjoys seeing an older person send their first voice message to a grandchild.
Continuity is not a bonus feature — it is the product. When your parent calls someone by name and feels comfortable enough to ask again how the video call works, that is when the service truly functions. Real digital companionship — the kind that actually builds lasting confidence — is only possible because Rundil employs companions directly.
Rundil is the employer. Your family is never the employer. No AHV obligations, no BVG arrangements, no UVG paperwork. Rundil handles payroll, social contributions, and all insurance compliance. You receive a single monthly invoice.
German, Swiss German, and English-speaking companions are available across Switzerland. For families in Zurich and Zug with international backgrounds, English-first companions are a specific strength of this service.
Your parent will meet their substitute companion before they are ever needed. Should the primary companion be unavailable, visits continue without disruption and without the anxiety of an unfamiliar face at the door.
These are the kinds of moments that Rundil companions create every week across Switzerland — from smartphone help for seniors encountering a new device for the first time, to restoring video call confidence for someone who had simply given up trying.
Hannelore had not seen her daughter’s face in six weeks
Hannelore’s daughter lives in Berlin. They spoke by telephone, but Hannelore had never successfully managed a WhatsApp video call on her own. Each attempt ended in frustration and the feeling that she simply could not learn new things.
Her Rundil companion, Claudia, spent three visits sitting beside her, making calls together — to the daughter, to a grandson in London, to an old friend in Basel. By the fourth visit, Hannelore was initiating calls herself.
Outcome: Hannelore now calls her daughter twice a week independently. She described it as the best thing that had happened to her that year.
Peter had been relying on his son to pay every bill
After retiring from a career in engineering, Peter found it quietly humiliating to need his son’s help for even basic online transactions. He had tried internet banking twice and felt overwhelmed by the process each time.
His companion Andreas worked through the PostFinance portal with him over four sessions — slowly, without pressure, focusing on the transactions Peter needed most. They also identified a recurring newsletter that had been mistaken for a phishing attempt.
Outcome: Peter now manages his monthly banking independently. He told us: “I am an engineer. I just needed someone who understood I needed time.”
Margrit’s new iPhone had been in a drawer for three months
Her family had bought Margrit a new iPhone with the intention of keeping in touch more easily. She had used her old Nokia for twenty years. The new device felt alien, and she did not want to ask her grandchildren again because she felt she was being slow.
Her companion Maria began not with the phone itself but with a single purpose: sending a voice message to her granddaughter. Once that worked, everything else followed in its own time.
Outcome: Margrit now uses her iPhone daily. She sends voice messages and has started listening to an audiobook through a Spotify account her companion helped set up.
Werner had received three suspicious emails that month
Werner was not afraid of technology — he used email regularly and enjoyed reading the news online. But he had received messages that alarmed him and had no-one to ask whether they were genuine. He had almost clicked a link in one of them.
His companion spent two sessions going through email safety with him — not as a lecture, but as a conversation. They looked at real examples together and built a clear personal rule: when in doubt, forward it to his daughter first.
Outcome: Werner now feels genuinely confident online. He reported feeling “less like a target and more like someone who knows what to look for.”
These families chose senior digital support through Rundil Companions. What they found was more than a technology service — it was genuine digital companionship that changed how their parent experiences daily life.
Transparent flat-rate pricing · Switzerland-wide
Rundil publishes its rates openly. Senior digital support in Switzerland should never require a phone call before you can find out what it costs. There are no consultation fees, no hidden charges, and no requirement to call before finding out what you will pay. The rate is the same whether you are in Zurich, Zug, Lucerne, or Bern.
| Service | Rate (excl. 8.1% MwSt) | Notes |
|---|---|---|
| Recurring digital support (weekly / bi-weekly) | CHF 55 / hr | Minimum 2 hours · Same companion · All vetting included |
| Occasional / one-off visit | CHF 68 / hr | All companion standards apply · Minimum 2 hours |
| Evening & weekend (recurring) | CHF 65 / hr | As recurring rate; evening / weekend availability |
| Evening & weekend (occasional) | CHF 78 / hr | As occasional rate; evening / weekend availability |
| Introductory first visit | Free | 30 minutes · No commitment required |
Monthly cost illustration (Zurich, recurring): 2 visits/week × 2 hrs = 16 hrs/month. 16 × CHF 55 = CHF 880 + 8.1% VAT = CHF 951.28 per month. Consistent, trusted, in-home digital and social connection support — same companion, every visit.
Not all technology assistance for elderly people in Switzerland is equal. The table below outlines what distinguishes Rundil Companions from other common approaches families consider.
| What matters | Rundil Companions | Marketplace platforms | One-off tech helper | Family member |
|---|---|---|---|---|
| Same companion every visit | ✓ Guaranteed | Not guaranteed | Not guaranteed | Depends on availability |
| Criminal background check | ✓ Sonderprivatauszug | Family responsibility | No standard process | N/A |
| Family is NOT the employer | ✓ Rundil employs | Family becomes employer | May create obligation | N/A |
| Transparent pricing | ✓ CHF 55/hr recurring | Varies by caregiver | Negotiated individually | Informal |
| Cover when unavailable | ✓ Backup introduced | Client arranges | No cover | Depends on family |
| Builds confidence over time | ✓ Relationship-based | Inconsistent | One-off only | Often creates dependency |
The questions below cover the most common things families ask before arranging digital support for elderly Switzerland-wide. Each answer is written to be direct and complete.
Rundil’s digital support service covers smartphone guidance, video call setup and practice (WhatsApp, FaceTime, Zoom), email management, online banking navigation, tablet and app support, and online safety awareness. All support is delivered in person by a companion your parent already knows and trusts, during each regular visit.
The recurring rate is CHF 55 per hour (excl. 8.1% MwSt) for weekly or bi-weekly visits in Zurich, Zug, and across all Swiss cantons. Occasional visits are CHF 68 per hour. A minimum of 2 hours per visit applies. The introductory first visit is always free.
Yes. Rundil guarantees the same companion at every visit. Digital confidence is built on familiarity — your parent will never need to re-explain their situation to a new person. The companion learns their pace, their preferences, and their specific challenges over time.
No. Rundil Companions is a non-medical companionship service. It is entirely separate from Spitex, which provides regulated medical and nursing care at home. Rundil focuses on social connection, daily independence, and practical support. It is funded privately, not through Swiss health insurance (OKP).
Rundil typically assigns a companion within a few days of your enquiry. The first visit is a free 30-minute introductory meeting — no commitment required. Regular visits can begin the following week once your parent is comfortable and ready to proceed at their own pace.
This is exactly the situation Rundil companions are selected and prepared for. The approach is always led by the client’s pace and interests — never by a fixed curriculum. Many clients begin with no prior experience and develop genuine confidence over several months.
Yes. There are no long-term contracts. You can pause, reduce hours, or stop entirely at any time. Cancellation is free up to 48 hours before a scheduled visit. If your parent and the companion are not the right fit, Rundil will reassign at no cost and with no friction.
Yes. Rundil Companions operates in all Swiss cantons — including Zurich, Zug, Basel, Bern, Lucerne, St. Gallen, and beyond. The same flat hourly rate applies everywhere. There are no geographic surcharges between cantons.
Rundil Companions delivers senior digital support with the same standards, the same vetting process, and the same flat hourly rate across every Swiss canton. Whether your parent lives in the centre of Zurich or a quieter community in Zug, the quality of digital support for elderly Switzerland-wide does not change.
| Zurich | Zug | Switzerland-wide |
|---|---|---|
| The largest concentration of Rundil companion activity. Companions fluent in German, Swiss German, and English deliver digital companionship across all Zurich districts — from Seefeld and Enge to Oerlikon and Wiedikon. | A key launch market for Rundil Companions. The Zug area includes a large international community whose elderly family members often benefit from English-first companions alongside Swiss German-speaking options. | Rundil's flat national pricing applies in all 26 cantons. Basel, Bern, Lucerne, St. Gallen, Geneva, and beyond — consistent standards, the same rate, and the same employer-model safeguards wherever you are. |
Technology moves quickly. The distance it creates between generations can feel impossible to close — especially when time is limited and patience runs short. Rundil companions exist to close that distance through genuine digital companionship, quietly and consistently, one visit at a time.
The first visit is always free. There is no long-term commitment. And the same person will be there every time.
Email: info@rundil.com
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